Inbound calls and website chat handled by an agent that knows your business, books the appointment or answers the question, and updates the record afterwards. Not a menu nobody finishes.
What we do
Inbound phone agents for service businesses: they qualify the caller, answer from a knowledge base built for you, book or route, and hand off to a human when it matters.
The same knowledge base behind a chat widget, WhatsApp or Instagram DMs, so the answer is consistent whichever door the customer walks through.
Your FAQs, pricing, policies and scripts cleaned and structured for retrieval, then tested against the questions real callers ask. This is most of the work.
A good fit if
What you get
From the work
SmartCallz
Three named agents across nine verticals, each with its own knowledge base. Responses took 14 seconds, which on a call is a hang-up. Moving off the Assistants API onto Chat Completion brought it to two.
Before you ask
We recommend the agent says so, and we build it to hand off to a person quickly when the caller asks or the question is outside its knowledge. Pretending is bad for trust and usually against platform rules.
Modern speech models handle both well. We test with real recordings from your line before go-live and tune the prompts and fallbacks on what fails.
Yes. It reads and writes to your calendar or booking system, confirms with the caller, and sends the confirmation message.
Thirty minutes on the job, the store or the listing. You get a written answer on what's worth doing, whether or not you hire us.
